Water Damage & Mold FAQ
How Flood.co works, what to expect, and how to choose a water damage or mold company.
Questions and answers
Is Flood.co a restoration company?
No. Flood.co is a nationwide marketplace for flood, water damage, and mold work. Homeowners and property managers send a brief; independent water damage and mold companies join the network to receive them. We don't do the work, and we don't run a 24/7 call center.
Does it cost anything?
No. Sending a brief is free, and you're never obligated to hire anyone. Companies in the network are the ones who pay to receive job requests.
What if no company covers my area?
The network is new, so this will happen. We still save your brief; if it's urgent, we flag it and try to connect you quickly, and we'll tell you honestly if we can't. If you can reach a local company directly, don't wait on us.
Do you handle mold too?
Yes. Mold usually follows water that wasn't dried in time, from floods and from everyday leaks. You can request a mold inspection or remediation on its own, or note mold signs in a water damage brief.
Will you help with my insurance claim?
We help you document: your brief records when the water started, what's wet, and photos, with a date. We don't file claims, talk to your insurer for you, or tell you what's covered.
Are the companies licensed?
There's no single license for water damage work. Mold assessment and remediation are licensed in some states, including Texas and Florida, and not in others. We don't guarantee any operator's license or certification. Once operators join, we'll check the licenses their state requires for the work they do, and show the date we checked.
I run a water damage or mold company. How do I join?
Tell us about your company, service area, and whether you do water, mold, or both on the For restoration companies page. We'll follow up about how the network works and what it costs before you receive any jobs.
Will my information be sold?
We use your information to handle your request and share it with the company we route it to. See our Privacy Policy for details.
How quickly will someone respond?
We don't promise response times. Urgent briefs are flagged, and companies that take after-hours calls can say so when they join. If you're in danger, call 911.
Does homeowners insurance cover floods?
FloodSmart, the National Flood Insurance Program's site, says most homeowners insurance does not cover flood damage. Check your own policy; we can't tell you what it covers.
Do you have pages for every town?
No. We publish one guide per metro area that covers its suburbs, plus state pages. You can send a brief from any ZIP in the US.